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Alcala Farma - Customer satisfaction survey

Dear Customer,

As part of our continuous improvement process, we organize our Quality Management System in accordance with the ISO 9001 and 13485 standards, and we kindly ask you to complete our Customer Satisfaction Survey.

In this short survey, we thank you to evaluate several aspects of your business relationship with Alcala Farma. For most questions, the rating scale ranges from "Very dissatisfied" to "Very satisfied". If the question is not applicable to your situation, please use the NA answer (=Not Applicable).

The analysis of the results will allow us to better take your needs into account and to identify improvement areas for our products and services.

Thank you,

1 Alcala Farma - Customer satisfaction survey 2 Aperçu 3 Terminé
Very dissatisfiedSomewhat dissatisfiedSomewhat satisfiedVery satisfied
How satisfied are you globally with Alcala Farma's performance ? *
Very dissatisfiedSomewhat dissatisfiedSomewhat satisfiedVery satisfiedNA
Availability and efficiency of your contact person *
Price offers sufficiently detailed *
Orders processing time *
Delivery dates compliance within contract terms *
Very dissatisfiedSomewhat dissatisfiedSomewhat satisfiedVery satisfiedNA
Quality of finished product *
Quality of documentation : traceability, forwarding *
Packaging of delivered products *
Complaints processing *
Availability and efficiency of your contact person *
Cooperation during audits *

Privacy notice

The data collected in this form is recorded in a private, secured file by Alcala Farma. It is used to analyse your feedback and the customer satisfaction.
It is kept for five years and is destined to be used by Customer Service Department.
In accordance to the French Data Protection Act (Loi “Informatique et libertés”), you may use your right of access to your personal data and have it corrected by contacting :

Customer Service Department
Alcala Farma
Av. de Madrid, 82
28802 Alcalá de Henares
Madrid, Spain

This form is hosted by Framasoft, a non-profit association under French law (Loi 1901), who has pledged not to use your data or give it to a third party.
In compliance with the Law n° 78-17 of 6 January 1978 relative to Information Technology and Data Protection, this website and this form have been registered with the CNIL (French National Agency regulating Data Protection), under the number 2169941.

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